The best eCommerce CRM for strong customer relationships
Answer queries, manage orders, get in touch with leads and do much more with Instamojo eCommerce CRM features.
Build loyalty for your online business
with our eCommerce CRM
The right CRM for small businesses can help you communicate effectively with customers and
decide the right strategy to engage your audience. Explore our powerful CRM features.
Know your customers
and prospects
Understand your prospects and convert them into loyal customers. Use the Instamojo eCommerce CRM to engage existing customers and add value to their shopping experience with you.
Take the right actions to reduce customer friction
Reach out to your customers through channels like email, phone, whatsapp and offer services that suit their needs. Engage with your audience regularly to resolve their concerns and build relationships.
Get detailed insights about your audience
Get a deeper understanding of how your customers interact with your online store. Be it abandoned carts, wish lists, payment drop-off, or just an inquiry, you get to interact with your customers the way you want to.
Get bulk reports and
automated emails
Download customer reports in bulk to send impactful communication to your customers. The eCommerce CRM can help you automate processes and sync leads with your email platform to help you save time and focus on things that matter.
How to use an eCommerce CRM
to grow your online business
Check out these detailed guides and tips on how to interact with your customers and use an
eCommerce CRM to delight, engage, and retain your customers.
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eCommerce CRM (Customer
Relationship Management) FAQs
Looking for something in particular? Try these FAQs. You can also search in the
Instamojo Support Center or write to support@instamojo.com
What is Instamojo eCommerce CRM?
Instamojo eCommerce CRM (Customer Relationship Management) is a feature that helps businesses like you build, maintain, and scale your customer relationships. We provide a consolidated, robust platform that can help you organize and manage leads to grow your eCommerce business.
How to use Instamojo eCommerce CRM
for small businesses?
Our CRM solution comes loaded with features that help you segregate your customers and prospects and send relevant communication to each segment. This can help you expand your customer base and build your eCommerce business while developing a loyal customer base.
What is the difference between a
customer and a prospect?
A customer is someone that’s already made a purchase from you, while a prospect or a lead is a potential customer. They may have inquired about your product or just changed their minds before making a purchase. An eCommerce CRM tool for small businesses can help you figure out the right strategy to convert prospects into leads & retain customers.
What are the different things that I can do with
an eCommerce CRM tool?
You can use the CRM tool to see a list of all your customers/prospects and view information like customer emails and phone numbers. You can also see how many customers paid you or abandoned their shopping carts. Payment details, bulk exports, and lead inquiry information is also available on the Instamojo eCommerce CRM tool.
