B.A Prog/Hons. Semester 4th Emotional Intelligence Notes In ENGLISH Medium (DU, SOL, Regular, NCWEB, For All Colleges)

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Unit I: Fundamentals of Emotional Intelligence
➛Nature and significance
➛Models of emotional intelligence: ability, trait and mixed
➛Building blocks of emotional intelligence: self-awareness, self-management, social awareness and relationship management
Unit II: Personal Qualification
➛ Self-awareness: observing and recognizing one's emotions, knowing one's strengths and areas for development.
➛ Self-management: managing emotions, anxiety, fear and anger.
Unit III: Social Competence
➛Social Awareness: Perspectives of others, empathy and compassion
➛Relationship management: effective communication, collaboration, teamwork, and conflict management
Unit IV: Emotional Intelligence: Measurement and Development
➛ Measures of emotional intelligence

➛ Strategies to develop and enhance emotional intelligence
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