B.A Prog/Hons. Sem. 1st/3rd/4th Personality Development and Communication Notes (DU, SOL, Regular, NCWEB, For All Colleges)

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The Syllabus is same for both B.A Prog. & B.A Pol. Sci. Hons. Sem. 3rd/1st/4th

**INDEX**

Unit I : Introduction, need for Communication, Process of Communication, Written and VerbalCommunication, Visual communication, Signs, Signals and Symbols, Silence as a Mode ofInter-cultural, Intra-cultural, Cross-cultural and InternationalCommunication,communication, Communication through Questionnaires, Business Letter Writing, ElectronicCommunication.

Unit II : Business Cases and Presentations, Letters within the Organizations, Letters from TopManagement, Circulars and Memos, Business Presentations to Customers and otherstakeholders, presenting a Positive Image through Verbal and Non-verbal Cues, Preparing andDelivering the Presentations, Use of Audio-visual Aids, Report Writing.

Unit III : Barriers to Communication, Improving Communication Skills, Preparation of PromotionalMaterial, Non-verbal communication, Body language, Postures and gestures, Value of time,Organizational body language, Importance of Listening, Emotional Intelligence. Workingindividually and in a team, Leadership skills, Leadership Lessons, Team work and Teambuilding, Feedback, Feed forward Interpersonal skills - Delegation, Humour, Trust,Expectations, Values, Status, Compatibility and their role inbuilding team - work ConflictManagement - Types of conflicts, how to cope with conflict.

Unit IV : Negotiation Skills, Types of Negotiation, Negotiation Strategies, Selling skills - Selling tocustomers, Selling to Superiors Selling to peer groups, team mates and subordinates,Conceptual selling, Strategic selling, Selling skills - Body language.

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