Section III- Public Administration and Management
1. Private and Public Administration – its role in society, Public Administration as an art and a science, New Public Administration and New Public Management. Responsive Administration. Difference between administration and management. Difference between public and private administration.
2. Structure of Organisation – Personnel, Financial, Administrative Law, Maintenance of Law and Order, Administration for Welfare. Issues of Areas in Indian Administration. Development Administration.
3. Organisational Behaviour and Management Concepts; Organisation structure, systems, Processes, Strategies, Policies and Objectives, Decision making, Communication, Centralisation, Decentralisation, Delegation of authority, Responsibility, Control.
4. Formal and informal Organisation, – Functional management: Finance, HR, Marketing, Production, Leadership and Motivation.
5. Management Tools and Techniques: Decision making under uncertainty, PERT & CPM, PIME, POSD-CORB, SWOT Analysis, Performance Standards and appraisal, PDCA Cycle, Personnel Policies, Manpower - Policy and Planning, Training and Development, Conflict Management, Management of change and development. Team Building, quality tools (Brain Storming, nominal group technique, pareto chart, fishbone diagram and process chart).