Social media is the world’s most powerful ‘spread the word’ tool. So why have you not made good use of it yet? Here are 5 tips on using social media to please your customers that will help you keep your customers happy and satisfied with the products or services that you provide. Here is what you have to do.
Optimizing customer satisfaction through social media strategies
Businesses now have the privilege to get in touch, communicate, and interact directly at all times with their end-user through various social media platforms.
Over 80% of India’s small businesses have an active online presence. This enables them to cash on the massive online marketplace on the web out there.
Now, let’s start with the best 5 tips on using social media that can help you to please your customers.
1. Lend an attentive ear
Listen attentively to what your end-user is trying to tell you.
Social listening not only means reading posts from some users but also finding meaningful conversations, awareness, and understanding from your mentions on the various social media platforms.
Patiently hear and understand what your end users are trying to convey. Focus more on listening. Once you have understood the crux of the matter, you will be ready to respond in the aptest manner.
If you do not listen to your existing or prospective users, chances of your business moving ahead in the positive direction are pretty bleak.
2. Give a prompt response
As soon as a user tweets comment or send an email about the products or services you provide, he is eager to get a response. So an immediate response always gives out a good impression.
If it is a problem that the user is facing, and you cannot solve it promptly, we suggest you send an impromptu acknowledgment and work towards resolving the issue.
3. Connect with your audience
Customers need to feel special, and it is our job to make them feel so. Do not use
When someone communicates with you, acknowledge and respond. If you also provide good customer assistance through social media channels, it is a great way to gain publicity.
Social media is more about building a community than getting more sales
Source: Walmart
Sending DMs on Twitter like “Please send an email to name@company.com” is a good way to communicate. If you do not establish a connection with your audience, you end up generating negative reactions and alienating your brand image.
4. Be particular
Get into the smart and simple habit of replying to your customers with specific details. Notice details like username and bio and other information when you get mentioned on Twitter, all it takes is a click.
Those details might help you send a personalised reply which has more chances of getting positively noticed for obvious reasons. This will help create a positive and friendly image for your brand.
5. Call out loud
Social media is all about likes, shares, retweets, mentions, favourites, and more… call them out loud.
Address them by their names, ask them for feedback, thank them for any appreciation you get and keep the communication channels on.
Tag them in your posts or retweet their tweets make sure they know you are there all the time listing to what they have to say. Even the biggest of brands vouch for giving a personal touch to all your communications.
Now, the ball is in your court! You know what you need to do to get those eyeballs towards your brand. Tell us about the tips and tricks that you have employed to keep people engaged on social media, we would love to hear from you.
Integrating the impact of social media and Instamojo for business success
The integration of social media and payment platforms, exemplified by services like Instamojo, has become pivotal for achieving sustained success.
Seamlessly merging the influence of social media with the efficiency of Instamojo’s payment solutions can significantly enhance a business’s reach, engagement, and ultimately, its bottom line.
By leveraging the expansive reach of social platforms, businesses can connect with their audience on a more personal level, building brand loyalty and trust. Simultaneously, Instamojo’s streamlined payment processes contribute to a seamless customer experience, fostering satisfaction and encouraging repeat transactions.
This combo boosts online presence and paves the way for lasting digital success.
4 comments
Hai Anjali,it is wondering & progressing job.
I am excited to read your article.thanks a lot.
Social is crucial when it comes to connect with the audience. Thank you for sharing informative post about that.
hai, Anjali, the wonderful article that you have posted I really like it keep it up… Thank you for the good article
Hello Anjali,
Indeed great information about social media also such a fantastic tips on that. Wondering for this types of information and got it. Thank you very much.