Customers are our heroes – shaping up the product that we are constantly striving to build according to your needs. The mojo in our name stands for you who empower us back. You power Instamojo.
So we thought we will take your love letters and thank you for validating the values that Instamojo stands for.
1. Simplicity:
What drives us is how you understand the basis of our product: simplicity and ease of use.
Here is what Kirubakaran Rajendran from squareoff.in has to say:
Some from our twitter feed:
Dear @instamojo , @Sengupta told me it was easy. He did not tell me it was *that* easy! Signed up. Spreading the word. Power to you!
— Rishi G Bhatnagar (@rishigb) October 4, 2015
In another news from this month I will be paying @91springboard via @instamojo less pain, easy transaction. Happy
— Atul Jha (@koolhead17) March 21, 2016
@BoldKiln How did you guys miss out on @instamojo for the payments section in your toolkit ? Doesn’t get easier than them
— Ankit Daftery (@ankitdaf) January 26, 2016
2. Time is Money:
Payment issues are serious – it’s all about money and we understand how important it is to be accessible quickly. You can count on us for your business with our support response time that is between 1 to 24 hours.
@instamojo superb support! Thanks team & appreciate your timely service.
— Prabhu Stavarmath (@Stavarmath) September 24, 2015
This is how the future of online merchant payments in India going to be. Setup & done in 5 mins #Disruption pic.twitter.com/4uwh3Sgetm
— Sampad Swain (@sampad) March 8, 2016
3. Virtual can also be Human:
We are all human behind screens. When you reach us with your queries, we want to be your friend and help you in the best of your interest.
LOVED how responsive the team at @instamojo is. And their feedback mechanism is very human. @TheLuxuryLabel is all tidied up!
— Nazia Erum (@nazia_e) January 8, 2016
Our feedback system is portrayed as Net Promoter Score on a scale of 1 to 10 in real-time (How likely are you to recommend Instamojo to others?). We get to know about your sentiments through the ratings you provide. We are constantly elated by tons of feedback from you. It helps us understand you better and with every rating, we take immediate action to make our product offering better.
Slack + real-time NPS score + instant feedback = recipe for success. @InstamojoDevs rules! pic.twitter.com/r4h2mdSzfv
— Sampad Swain (@sampad) January 21, 2016
And this is how we take your feedback seriously:
4. Business Philosophy
At Instamojo, we believe in empowering merchants to sell online, manage their business and grow in the process.
Our Co-founder, Aditya Sengupta wrote an answer which might shed some light on our business philosophy.
Comments like these strengthen our belief in the philosophy Aditya talks about:
Good to see 6 digit income from #Instamojo. Started using them almost an year back: https://t.co/LWWsgBxgsBpic.twitter.com/B2ZKhh6yn3
— Harsh Agrawal (@denharsh) December 23, 2015
With this post, we are stealing an opportunity to thank you for your honest feedback and Instamojo reviews – your love, patience, and your constructive criticism. Keep ’em coming!
Thank you! And more power to you
